Are you an experienced PA or EA looking for a role where you can truly make an impact?
This is an excellent opportunity for a proactive and confident PA or EA to support a highly respected senior professional within an established legal practice. Offering autonomy, variety and the chance to become a trusted right-hand support, this role would suit someone who enjoys taking ownership and thrives in a professional yet personable environment.
If you’re an experienced PA who can confidently manage upwards, anticipate needs and keep things moving, this could be the perfect next step.
About the role
Working closely with a senior legal professional, you will play a pivotal role in ensuring the smooth running of day-to-day operations and providing high-level administrative support.
Key responsibilities will include:
- Complex diary management and coordination of meetings, appointments and deadlines
- Managing inboxes and correspondence on behalf of the fee earner
- Preparing, formatting and proofreading legal documents, reports and correspondence
- Organising travel arrangements, itineraries and accommodation
- Preparing meeting packs, agendas and supporting documentation
- Monitoring key dates, deadlines and actions to ensure nothing is missed
- Opening, maintaining and closing client files in accordance with compliance procedures
- Assisting with billing, expenses and general financial administration
- Handling confidential and sensitive information with complete discretion
- Managing competing priorities and proactively identifying solutions
- Acting as a trusted gatekeeper and key point of contact
- Taking ownership of administrative processes and driving efficiencies
This is a fully office-based role, offering a varied workload and the opportunity to become an integral part of a close-knit team.
What we are looking for
The successful candidate will be an experienced PA, Executive Assistant or Senior Legal Secretary with the confidence to work autonomously and provide first-class support.
Applicants should possess:
- Previous experience as a PA, Executive Assistant, Senior Legal Secretary or Personal Assistant – ideally within a legal environment
- Excellent organisational and time management skills
- The ability to manage upwards and confidently challenge where necessary
- A proactive and highly self-motivated approach
- Exceptional attention to detail
- Outstanding communication and interpersonal skills
- Strong Microsoft Office skills
- The ability to prioritise effectively and work under pressure
- High levels of professionalism, discretion and confidentiality
This role would suit someone who enjoys taking control, working on their own initiative and becoming a trusted support to a busy professional.
What’s in it for you
- Competitive salary
- Annual bonus schemes
- 21 days holiday plus Bank Holidays
- Additional Christmas shutdown leave
- Auto-enrolment pension
- Stable and supportive working environment
About the company
This established and highly regarded professional practice has built an excellent reputation for providing exceptional service to its clients.
With a friendly and supportive culture, the team prides itself on professionalism, collaboration and delivering outstanding results. Employees enjoy a positive working environment where contributions are recognised and individuals are given the autonomy to excel in their roles.
If you’re seeking a long-term opportunity where your experience as a PA or EA will be genuinely valued, we’d love to hear from you.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
West Malling, Kent (Hybrid)
Our established, client has over 25 years of experience in the UK mortgage market.
We are looking for a highly motivated individual to join our Case Management team. This role plays a vital role in the daily operations by ensuring smooth allocations of workload, resolving issues, and providing essential assistance and support to both customers and internal teams, thereby maintaining efficiency and minimising disruptions.
The ideal candidate will be proactive, and efficient, with strong interpersonal skills and a can-do attitude who is committed to meeting deadlines whilst maintaining the quality of decisions.
The individual will liaise with our internal Underwriting, Finance, Risk and Compliance, as well as external parties such as Solicitors, Valuers and Mortgage Brokers to ensure that we meet all compliance standards when processing Mortgage applications.
Key Responsibilities
People Related Tasks
- Act as the first ‘port of call’ with any queries on all mortgage applications.
- Build and maintain effective relationships with all new and existing clients.
- Provide timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence.
- Liaise with Valuers, Mortgage Brokers and Solicitors, updating them on the progress of specific cases and seeking to resolve any queries that arise.
- Work with Case Managers to develop essential skills and support business objectives.
- Cross-train with other support specialist to ensure smooth handovers during annual leaves and peak workloads.
Daily Operations
- Input, update, and maintain data in the system to accurately reflect the current stage of each case.
- Obtain updates on the mortgage applications to ensure that they are progressing smoothly from offer to completion.
- Dealing with phone calls both incoming and outgoing.
- Allocating and actioning emails that are received, in a timely manner.
- Chasing fees, outstanding documentation, and reports.
- Liaise with the finance department ensuring the correct allocation of fees or resolving fee queries.
- Allocate cases and completion files to ensure that the pipeline is evenly distributed amongst the Case Managers.
KEY SKILLS/COMPETENCIES
Customer Service
- Go above and beyond – follow up to make sure the client’s needs have been met; show pro-activity in helping.
- Interpret customer requirements and produce solutions, considering business requirements.
- Continually look for ways to exceed customer expectations.
Adaptability & Flexibility
- Coping with changing circumstances and acting in a manner that facilitates the change process.
- Redirect efforts proactively applying an understanding of the reasons to support colleagues.
- Recognises the need for change and makes recommendations accordingly.
Co-Operation and Teamwork
- Participate as a team member, creating effective and professional working relationships with colleagues.
- Co-operate openly and honestly with colleagues and participate in team activities, sharing experiences and ideas.
- Assist other teams when necessary.
- Willingness to work towards deadlines.
Knowledge of Process
- Full understanding of required processes and prescribed practices.
- Interpret procedures to ensure excellent customer service.
- Make suggestions for process improvements.
Communication
- Communicating facts and concepts so they can be easily interpreted and understood by others.
- Balance the amount and level of information and convey key issues in the appropriate order to give an overall picture.
- Communicate in layman’s terms, speaking clearly and fluently and using correct grammar in all written work.
- Listen to instructions and relay information as directed.
Planning Own Work
- Establish a daily course of action to accomplish day-to-day work targets.
- Is aware of team’s priorities, targets and objectives and plans own work accordingly.
What we value in our staff members
- Teamwork & Cooperation.
- Value our People.
- Continuous Improvement.
- Positive Contribution.
- Customer Focus..
Apply Now!
Don’t miss this chance to join an amazing team!
Interviews happening now – contact Helen at ME Recruits today!
In application for this role, you are consenting to TN Recruits Ltd retaining yourdetails to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
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