Lettings & Resident Experience Manager

About the role
A unique opportunity has arisen for a Resident Experience Manager to join a progressive and customer-focused residential business on a 12-month fixed-term contract.
This is far from a traditional lettings role. It is centred around delivering a seamless, high-quality resident journey and creating a genuine sense of belonging within a growing portfolio of homes.
Based in Tunbridge Wells, with regular travel to coastal developments, the successful candidate will act as the main point of contact for residents and prospective tenants — ensuring every interaction is smooth, professional, and memorable.

From first enquiry through to move-in and ongoing engagement, this role is key to maintaining exceptional service standards and supporting community growth during an important period of team continuity.

What we are looking for
This role would suit a personable and proactive individual with a strong background in property and a passion for people.
Key requirements include:

• MUST HAVE experience in property sales or lettings
• A natural ability to build rapport and deliver outstanding customer service
• Strong organisational skills with a solutions-focused approach
• Experience managing enquiries, applications, and customer journeys
• Confidence using digital platforms and systems
• A genuine interest in community engagement and resident satisfaction
• Ability to quickly take ownership of an existing role and maintain high standards
• A full driving licence and access to a vehicle, with willingness to travel weekly

What’s in it for you

• £45,000–£50,000 salary (depending on experience)
• 10% discretionary bonus
• 25 days holiday plus bank holidays
• Pension contributions
• Hybrid working (up to 2 days from home)
• Free parking
• Modern office environment
• Access to gym and wellbeing benefits
• Regular team socials and activities
• The chance to make a meaningful impact within a growing and evolving business

About the company

This business is a forward-thinking residential operator focused on delivering high-quality homes and exceptional customer experiences. With a growing presence and a strong emphasis on long-term resident satisfaction, they are redefining what modern renting should feel like.
Their approach combines thoughtful design, strong community values, and a commitment to consistently high service standards — ensuring residents feel at home from day one.

This is an excellent opportunity for someone looking to step into a people-first property role where service, experience, and community truly come first.

Apply now or get in touch today — interviews are underway, and this opportunity won’t be available for long.

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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